FAQ

Frequently Asked Questions

Product

What is Hempme Face Cream? 


Our face cream is an everyday moisturiser for your beautiful face. The special ingredients including Hemp Seed Oil, Aloe Vera and Chamomile were carefully selected for their unique abilities to nourish, hydrate and protect your skin.

Key Features:

  • Certified Organic by Australian Certified Organic 
  • 100% Natural
  • Vegan Friendly
  • Cruelty Free
  • Biodegradable Tube
  • Amazing Skin Loving Ingredients!

How does it work?


The face cream works in several ways. Firstly, its job is to moisturise your skin, providing nourishment and hydration with organic Hemp Seed, Argan, and Jojoba Oils. Next step is to fight unhealthy free radicals with antioxidant rich Kakadu Plum Oil, Green Tea Extract and Aloe Vera. These cell protectors help reduce pesky skin conditions including eczema, psoriasis and acne.

How do I use it?


Apply to face and neck on the tips of your fingers (make sure your hands are clean!) in small, circular motions until fully absorbed. Use morning (before makeup) and at night before you go to bed. Best used after giving your face a nice clean.

What type of skin is it suitable for?


Hempme face cream is gentle enough for sensitive skin, while intended for those with dry to normal skin. Please ensure you patch test first, as everyone’s skin is different.

Does it contain SPF?


Although some of the ingredients exhibit low broad band spectrum UV protection, it will not provide the protection you need. If you are in the sun, we recommend applying some protection under or on top of the face cream to keep your skin safe from the sun.

How often should I use it?


Everyone’s different, so this depends on you! We recommend using day and night, but should be used as required.

What is in Hempme Face Cream?


Full ingredient list:

Aloe Barbadensis Leaf Juice*, Chamomilla Recutita Matricaria (Chamomile) Flower Extract*, Cannabis Sativa (Hempseed) Seed Oil*, Glycerine*, Cetyl Alcohol, Oryza Sativa (Rice) Starch*, Camellia Sinensis (Green Tea) Leaf Extract*, Sorbitan Olivate, Cetearyl Olivate, Stearic Acid, Glyceryl Stearate, Simmondsia Chinensis (Jojoba) Seed Oil*, Argania spinosa (Argan) Kernel Oil*, Terminalia ferdinandiana (Kakadu Plum) Seed Oil*, Carica Papaya (Papaya) Fruit Extract*, Lonicera Caprifolium (Honeysuckle) Flower Extract, Bentonite, Carthamus Tinctorius (Safflower) Seed Oil*, Tocopherol, Eucalyptus Globulus (Eucalyptus) Leaf Oil*, Cymbopogon Schoenanthus Oil*, Citrus Aurantifolia (Lime) Oil*, Backhousia citriodora (Lemon Myrtle) Oil*, Leptospermum petersonii (Lemon Tea Tree)*, Citrus Reticulata (Mandarin) Oil*, Lonicera Japonica (Honeysuckle) Flower Extract, Xanthan Gum, Helianthus Annuus (Sunflower) Seed Oil, Limonene^, Geraniol^

*CERTIFIED ORGANIC, ^CONSTITUENTS OF ESSENTIAL OILS, 95% CERTIFIED ORGANIC / 100% NATURALLY DERIVED

Billing and Payments

Refunds & Return Policy


  • If you’re unhappy with your purchase or have made an incorrect order, please return the product unopened to the send address. The Hempme team will happily refund your order if there’s been a mix up.

  • Once your return is received, we will send you an email to notify you that we have received your returned item and a refund will be processed. Please return to the send address using a tracked mail service only. Return costs are the customer’s responsibility.

  • Please note we do not refund or exchange opened or used products.

What payment methods do you accept?


Hempme accepts payment via Bitcoin, PayPal, Afterpay or credit card using Visa, MasterCard and American Express.

Delivery & Shipping

Can I Send Hempme To A Friend?


You can absolutely send our products to a friend! 

Just put their details in the shipping section when you're checking out, but use your email, and put your details in the billing section.

Shipping Times and Costs - Australia


Shipping cost 

Free within Australia.

How Long Will It Take?

Tracked orders will take 2-7 business days.

Tracking

All Australian orders include tracking. Your tracking number will be provided to you upon package fulfillment via email. 

Helpful Information

Our postal service and distribution centre do not operate during weekends and public holidays. Your order will be fulfilled during the following business day.  

All orders are shipped using Australian Post.

Shipping Times and Costs - New Zealand


Shipping cost

Shipping to New Zealand is free for orders of 2 tubes or more. For orders of 1 tube, a $5 shipping cost will apply. 

How Long Will It Take?

Orders should arrive within 5-14 business days.

Tracking

New Zealand orders are untracked. 

Helpful Information

Our postal service and distribution centre do not operate during weekends and public holidays. Your order will be fulfilled during the following business day.  

All orders are shipped using Australian Post.

Shipping Times and Costs - Worldwide


Shipping cost 

China - $6 

Europe - $13

Germany - $13

Japan - $7

United States - $8.50

* All prices quoted in AUD.

How Long Will It Take?

Orders should arrive within 5-14 business days.

Tracking

International orders are only tracked if you select the 'tracked' shipping option in the checkout.

Helpful Information

Our postal service and distribution centre do not operate during weekends and public holidays. Your order will be fulfilled during the following business day.  

All orders are shipped using Australian Post.

About Us

What Is Hempme?


Born from the desire to support an industry focused on sustainability, Hempme is here to produce high quality hemp products.

No plant has featured throughout history with the persistence of the hemp plant. Used across the globe for thousands of years, hemp has been used to produce clothing, paper, shelter, rope, canvas, food, fuels and medicine. You will not find a more versatile, or eco-friendly plant.

We understand how important sustainability and well-being are to our health conscious customers. We have created our organic face cream to provide a product for those who share our passion for natural, environmentally friendly skin care.

The backbone of our face cream is hemp seed oil, cold pressed from the seed of the hemp plant. Hemp seed oil provides many unique benefits for the skin, and is often dubbed "nature's most balanced oil." We have carefully combined it with some of nature’s finest ingredients to help protect, hydrate, and nourish the skin.

Looking ahead, we aim to further engage in the emerging hemp scene. We look forward to being part of a progressive industry, and spreading the word about this special plant through our blog “Hemp for Change.”

Where Is Hempme Made?


Hempme products are manufactured in the beautiful Byron Bay, Australia.